Work as part of the End User Services team, providing a range of IT support services to internal customers within the Ontario region and across Canada. Set up desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc. Provide support for hardware (laptops, printers, scanners), software (MS Office 365 and internal applications), etc. Deliver in-person, service desk queue, and remote desktop support to customers. Maintain supported computer inventory of hardware in the Asset Management Database. Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues. Ability to prioritize tasks, and work in a fast-paced customer service environment. Understanding of networks and servers, previous exposure to a Windows network environment. Participate in IT projects when needed. Knowledge of iPhone, and Android devices. Position requires the ability to perform light to moderate lifting up to 50lbs. 作为最终用户服务团队的一部分工作，为安大略省地区和整个加拿大的内部客户提供一系列IT支持服务。 设置带有牢固图像的台式机和笔记本电脑，并配置包括安装适当软件，外围设备等的用户配置文件。 为硬件（笔记本电脑，打印机，扫描仪），软件（MS Office 365和内部应用程序）提供支持，等等。 向客户提供面对面的服务台队列和远程桌面支持。 在资产管理数据库中维护支持硬件的计算机清单。 利用与客户和同事的有效沟通和听力技巧来解决技术问题。 能够确定任务并在快节奏的客户服务环境中工作的能力。 了解网络和服务器，先前接触Windows网络环境。 在需要时参加IT项目。 了解iPhone和Android设备。 位置需要能够执行光线以中度提升高达50磅的能力。