Serve customers by answering their questions, resolving their issues, and providing them with the information that they need.
Help customers navigate the company website, resolve any issues that they are having, and answer any questions that they have.
Help customers understand their policies and complete claims, order renewals, or other transactions.
Process payment for services that have been purchased.
Manage a portfolio of customer accounts to ensure maximum customer satisfaction.
Know what to do if a customer has a complaint or is dissatisfied with the service that they are receiving.

系统翻译：
通过回答客户的问题、解决他们的问题并向他们提供所需的信息来为客户提供服务。
帮助客户浏览公司网站，解决他们遇到的任何问题，并回答他们遇到的任何问题。
帮助客户了解他们的政策并完成索赔、订单续订或其他交易。
处理已购买服务的付款。
管理客户帐户组合以确保最大程度的客户满意度。
知道该怎么做如果客户有投诉或对他们所接受的服务不满意。