Maintain daily data integrity within the Fishbowl WMS across warehouse operations, including item, inventory, and location records Act as first-line support for Fishbowl WMS and QuickBooks, diagnosing and resolving day-to-day system issues Train warehouse staff on Fishbowl WMS workflows; author and maintain the Warehouse Admin SOP and related training materials Maintain the LBOSS POS system and electronic shelf label (ESL) system across store locations; serve as primary liaison with POS and ESL vendors on support and system changes Provide on-site technical support at grocery store locations to resolve computer system, POS, and payment system issues as they arise Coordinate with external service providers to troubleshoot and resolve networking and connectivity issues across locations Troubleshoot and resolve issues with in-store weighing/scale systems (Digi) Partner with buyers on product data setup and facilitate buyer–vendor communication Resolve ad-hoc operational issues and deliver administrative/systems projects as assigned by ownership
3+ years of experience in systems administration, IT support, or a related technical role Experience with warehouse management systems (Fishbowl WMS or similar) strongly preferred Experience with POS systems and electronic shelf label (ESL) systems an asset Working knowledge of QuickBooks or similar accounting/data systems Comfortable troubleshooting hardware, networking, and vendor-supported systems (POS, scale systems, connectivity) Strong documentation skills (SOP writing, training materials) Comfortable traveling to store locations across the GTA as needed; valid driver’s license and access to a vehicle required Strong problem-solving skills and ability to work independently across multiple stakeholders Fluency in Cantonese and/or Mandarin required, in addition to English — this role requires regular communication with store-level staff