Client & Phone Support Answer and triage incoming client calls and emails Conduct basic client intake and phone screenings Schedule consultations and appointments Provide professional and courteous front-line support to clients Ensure client inquiries and messages are recorded accurately and directed to the appropriate team member Legal Documentation & File Support Draft and proofread correspondence and standard legal documents using firm templates and precedents Assist with the preparation of court documents, forms, and filings Organize and maintain electronic and physical client files Assist lawyers, paralegals, and senior staff with document preparation and file management Follow up with clients and third parties regarding outstanding documents and information Office Administration Coordinate appointments, meetings, couriers, and document deliveries Assist with client intake forms, billing, and payment processing Scan, file, organize, and maintain documents and records Assist with projects aimed at improving office efficiency, including template creation and database maintenance Provide general administrative support to the legal team as required
Strong verbal and written fluency in English Fluency in either Cantonese or Mandarin is required Post-secondary education is preferred, but equivalent professional or customer-service experience will be considered Excellent telephone etiquette and a strong client-service mindset Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced professional environment Ability to handle confidential and sensitive information with discretion Strong computer skills and willingness to learn legal software and office systems Previous law-firm or legal experience is an asset, but not required