Greet and welcome patients in a warm, professional manner Manage patient appointments, scheduling, confirmations, cancellations, and recalls Answer phone calls, emails, and patient inquiries Coordinate treatment appointments and follow-ups Process dental insurance claims, pre-determinations, and insurance inquiries Review and discuss treatment plans and fees with patients Maintain accurate and up-to-date patient charts and information Coordinate communication between patients, dentists, hygienists, and the clinical team Assist with daily administrative and front-desk operations Maintain a high level of patient confidentiality and professionalism Support the clinic team in providing an exceptional patient experience
Previous experience as a Dental Administrator, Dental Receptionist, Treatment Coordinator, or similar dental office role Strong knowledge of dental terminology and office procedures Experience with dental scheduling and patient management Experience with dental insurance and claims is an asset Excellent communication and customer service skills Professional, friendly, and patient-focused approach Strong computer skills and ability to learn dental practice management software