物流公司 Fulfillment Supervisor

· Lead and mentor a high-performing customer service team, fostering a culture of continuous improvement and operational excellence · Collaborate with cross-functional teams, including warehouse, sales, and transportation, to optimize inventory management and distribution processes · Analyze and leverage data analytics to enhance distribution performance metrics · Handle escalated customer issues or complaints that require a higher level of attention, working to resolve problems promptly and professionally · Develop and implement customer service policies, procedures, and best practices to ensure effective, consistent, and high-quality service. · Maintain an up-to-date knowledge of the company?s products, services, and policies to ensure the team can provide accurate and relevant information to customers · Establish and maintain relationships with third-party logistics providers to ensure seamless operations · Monitor industry trends and best practices to ensure our distribution methods remain competitive and innovative