连锁茶饮Store Manager

Taking care of the TEAM: Hire, provide in-store training and support to all new recruits Motivate, inspire and retain Baristas through ongoing feedback, coaching and support Oversee each member’s development path within the store Foster a fun, inclusive and positive work environment for all team members Taking care of the CUSTOMERS: Model an exceptional customer service for an utmost retail experience Address all customer feedbacks and take steps to improve quality of service Foster customer loyalty by building relationships with regular customers Taking care of BUSINESS: Build a weekly schedule that efficiently deploys the right number of team members for any given day of the week, taking into account business seasonality, staff availability and each individual capabilities. Monitor inventory levels, placing orders to replenish quantities of materials, ingredients, and in-house items when needed. This means ensuring that the store never runs out of inventory and avoiding last-minute rush orders. Ensure that all food products are handled, stored, prepared and served safely in accordance with company and government Food Safety guidelines. Ensure that store opening and closing procedures are carried out to standards. Demonstrate proactiveness and leadership in keeping the store clean, organized, attractive and comfortable for all customers and staff members. This includes conducting monthly deep cleaning of the store and decorating the store on important special holidays. Manage store promotions and introduction of new seasonal menus. This includes training staff on new recipes and new POS menu. Providing information in a clear and timely manner to the Operations Manager while maintaining confidentiality wherever needed. Responding positively and in a timely manner to external customer questions and requests.