Deliver an exceptional customer service for an utmost retail experience to our guests Responding positively and in a timely manner to external customer questions and requests Learn and explain all menu items, new promotions, and seasonal menu items Learn and execute all menu items including tea, milk tea, smoothie, and other specialty drinks Prepare toppings for drinks including tapioca, grass jelly, fresh fruit chunks, etc. Maintain proper levels of ingredients and, refill and refresh when necessary Manage the order lines, including counter orders and online delivery orders Complete housekeeping tasks including, but not limited to, machinery and equipment washing, disinfecting, sweeping, mopping, bathroom cleaning, dishwashing and taking out the garbage. Learn and execute the opening and closing of the store according to PRESOTEA standards and guidelines
Ability to provide excellent customer service Fluent in English, any other language a plus Effective communicator with strong inter-personal skills who can foster a positive and inclusive work environment Possess a sound judgement and problem-solve with autonomy Comfortable working in a fast-paced environment Ability to lift, move up to 25lbs on a regular basis and up to 40lbs on an occasional basis Ability to accurately count cash and coin when working at the cash register