Proficient in conveying complex ideas clearly and concisely.
Strong negotiation skills to manage and resolve conflicts within teams.
Problem Solving: Provide prompt, effective responses to customer and service team inquiries, offering sustainable solutions to common issues.
High emotional intelligence to understand and empathize with customer frustrations.
Proficient in conflict resolution to address and resolve customer concerns.
Communication: Monitor and promptly respond to daily general mailbox emails, responding appropriately and in a timely manner.
Redirect requests to relevant departments within the company as needed.
Exceptional writing skills for clear and concise communication both internally and externally.
Technical Knowledge: Demonstrate a robust understanding of photovoltaic theories and an in-depth familiarity with our devices and racking systems to facilitate repair tasks and review service outcomes, approving associated costs.
Profound knowledge and experience in technical writing for precise documentation and reporting.
Collaboration: Act as a liaison between various departments, providing invaluable support and insight into service-related queries.
Collaborative mindset with strong interdepartmental communication skills.
Insurance Knowledge: Handle comprehensive insurance inquiries and provide adept assistance to customers in resolving their inquiries.
Strong negotiation skills in handling insurance-related matters and providing accurate information.
Warranty Claims: Interact effectively with manufacturers to process warranty claims, meticulously maintain records of claims, and annually verify claim lists.
Superior problem-solving skills and attention to detail in maintaining accurate records.

系统翻译：
擅长清晰、简洁地传达复杂的想法。
具有强大的谈判技巧，可以管理和解决团队内部的冲突。
解决问题：对客户和服务团队的询问提供及时、有效的答复，为常见问题提供可持续的解决方案。
高情商，能够理解和同情客户的挫败感。
精通解决冲突，以处理和解决客户的疑虑。
沟通：监控并及时回复日常常规邮箱电子邮件，及时、适当地回复。
根据需要将请求转发给公司内的相关部门。
出色的写作技巧，可在内部和外部进行清晰简洁的沟通。
技术知识：表现出对光伏理论的深入理解以及对我们的技术的深入了解。设备和货架系统，以促进维修任务和审查服务结果，批准相关成本。
在技术写作方面拥有丰富的知识和经验，以实现精确的文档和报告。
协作：充当各个部门之间的联络人，提供宝贵的支持和帮助洞察与服务相关的查询。
具有协作心态，具有较强的跨部门沟通能力。
保险知识：处理全面的保险查询，并为客户解决查询提供熟练的帮助。
处理保险相关的谈判技巧问题并提供准确的信息。
保修索赔：与制造商有效互动，处理保修索赔，精心维护索赔记录，并每年验证索赔列表。
卓越的问题解决能力和对维护准确记录细节的关注。