Intake of all new incoming claims through email, telephone contact or after-hours assignment and set up into DSB and Broker systems.
Create First Notice of Loss (FNOL) and distribute to appropriate reporting channels within established timelines.
Complete 24-hour reports in accordance with DSB and client expectations.
Follow up as necessary with Insurance company regarding report submission, assigned Examiner and all relevant contact information.
Maintain electronic information, diaries, and time entries in systems as required.
Provide final reports for Examiners and prepare claims file for closing.
Receive and coordinate payments applicable to the file as needed.
Maintain daily access in the telephone queue in accordance with DSB expectations.
Distribute claims information via email, fax, web submission, and/or telephone in accordance with the Broker Claim Services Agreement and DSB protocols.
Adhere to and maintain file diary schedule in the Broker operating system.
Diaries for all claim setup must be kept current and relevant at all times (includes calls that do not develop into a claim).
Adhere to system / telephone standards and achieve and maintain performance /productivity metrics.
Maintain regular contact with Carrier, Adjusters and Examiners by telephone or email to obtain open claim status information and access DSB electronic file and Broker operating systems concurrently;
support the Adjuster in keeping the client up-to-date.
Manage all incoming claim correspondence from Carriers or Adjusters to update the status of claims.
Incoming correspondence and or documents must be input into the Broker operating system and cleared within 5 days of receipt.
Provide Management Reports for corporate office and Broker Accounts as requested.
Other duties as required in order to support the team.

系统翻译：
通过电子邮件、电话联系或下班后分配接收所有新收到的索赔，并将其设置到 DSB 和经纪人系统中。
创建第一损失通知 (FNOL) 并在规定的时间内分发到适当的报告渠道。
完成根据 DSB 和客户期望提供 24 小时报告。
根据需要与保险公司跟进报告提交、分配的审查员和所有相关联系信息。
根据需要在系统中维护电子信息、日记和时间条目.
为审查员提供最终报告并准备关闭索赔文件。
根据需要接收并协调适用于该文件的付款。
根据 DSB 的期望维持电话队列的日常访问。
分发根据经纪人索赔服务协议和 DSB 协议，通过电子邮件、传真、网络提交和/或电话提交索赔信息。
遵守并维护经纪人操作系统中的文件日记时间表。
所有索赔设置的日记必须始终保持最新且相关（包括不会发展为索赔的呼叫）。
遵守系统/电话标准并实现和维护绩效/生产力指标。
与承运人、理算员和理算员保持定期联系审查员通过电话或电子邮件获取公开的索赔状态信息，并同时访问 DSB 电子文件和经纪人操作系统；
支持理算员让客户了解最新情况。
管理来自承运人或理算员的所有传入索赔信件更新索赔状态。
收到的信件和/或文件必须输入经纪人操作系统并在收到后 5 天内清除。
根据要求提供公司办公室和经纪人帐户的管理报告。
其他所需的职责，以支持团队。