Customer Engagement: Greet visitors and clients warmly, assessing their needs and directing them appropriately.
Appointment Scheduling: Manage the appointment calendar, coordinating schedules to ensure efficient use of resources and timely service.
Communication: Keep clients informed about services, policies, and procedures, providing clear and accurate information.
Documentation: Maintain accurate records of visitor logs, appointments, and any relevant documentation, ensuring information is up-to-date.
Problem Resolution: Address inquiries and concerns promptly, striving to resolve any issues to ensure a positive experience.
Team Collaboration: Collaborate with team members to support overall operations and enhance customer service delivery.
系统翻译:
客户参与:热情迎接访客和客户,评估他们的需求并适当指导他们。
预约安排:管理预约日历,协调时间表,以确保有效利用资源和及时服务。
沟通:让客户了解服务信息、政策和程序,提供清晰准确的信息。
文档:维护访客日志、预约和任何相关文档的准确记录,确保信息是最新的。
问题解决:解决查询和疑虑及时,努力解决任何问题,以确保积极的体验。
团队协作:与团队成员协作,支持整体运营并增强客户服务交付。
Previous experience in a front desk or customer service role, preferably in a professional setting.
Strong communication and interpersonal skills, with the ability to create a welcoming environment.
Excellent organizational skills and the ability to multitask in a dynamic environment.
Basic knowledge of office procedures and systems is a plus.
A commitment to providing exceptional customer service and exceeding client expectations.
Proficiency in Chinese is a strong asset.
系统翻译:
拥有前台或客户服务职位经验,最好在专业环境中工作。
较强的沟通和人际交往能力,能够营造温馨的环境。
出色的组织能力以及在动态环境中处理多项任务的能力.
具备办公程序和系统的基本知识者优先。
致力于提供卓越的客户服务并超越客户期望。
精通中文是一项强大的资产。