Provide prompt and professional customer support via email, phone, and meetings on a daily basis.
Train customers on how to use our SAAS system, including new features and updates.
Conduct product demonstrations for prospective clients and respond to their inquiries.
Collaborate closely with the offshore technical team to address customer requirements and resolve issues.
Perform routine customer service and operational tasks to ensure seamless client experience.
系统翻译:
每天通过电子邮件、电话和会议提供及时、专业的客户支持。
培训客户如何使用我们的 SAAS 系统,包括新功能和更新。
为潜在客户进行产品演示并回应他们的意见查询。
与离岸技术团队密切合作,满足客户要求并解决问题。
执行日常客户服务和运营任务,以确保无缝的客户体验。
Must be fluent in Chinese/Mandarin to communicate effectively with the offshore technical team.
Strong team player with excellent interpersonal and collaboration skills.
Outstanding written and verbal communication skills in English and Chinese.
Proficiency in Microsoft Excel.
Excellent organizational abilities and attention to detail.
Ability to manage multiple tasks and meet tight deadlines.
Experience using social media platforms such as Facebook, X (formerly Twitter), Instagram, and LinkedIn.
系统翻译:
必须精通中文/普通话,以便与离岸技术团队有效沟通。
具有良好的团队合作精神,具有出色的人际交往和协作能力。
出色的中英文书面和口头沟通能力。
熟练使用 Microsoft Excel .
出色的组织能力和对细节的关注。
能够管理多项任务并在紧迫的期限内完成任务。
拥有使用 Facebook、X(以前称为 Twitter)、Instagram 和 LinkedIn 等社交媒体平台的经验。