Customer Care: Resolve patient queries and complaints with prompt, professional responses to patients and their authorized caregivers.
Handle inquiries from external hospitals and referring physicians.
Accurately upload medical documents as needed.
Maintain confidentiality in all patient interactions and handle paperwork in accordance with practice protocols.
Incoming Calls: Schedule patient appointments by attending to incoming calls.
Check emails and voicemails daily.
Answer telephone and emails promptly and professionally.
Direct calls to other departments as necessary.
Demographic Data: Schedule appointments accurately, reviewing appointment details such as date, time, location, and physician name.
Handle patient inquiries and questions via email and fax.
Ensure and verify the accuracy of information.
Perform referral coding in compliance with company standards.
Working Conditions: Prolonged computer use, including sitting and screen time.
Continuous speaking and listening for incoming calls.

系统翻译：
客户服务：通过对患者及其授权护理人员进行及时、专业的回应来解决患者的疑问和投诉。
处理外部医院和转诊医生的询问。
根据需要准确上传医疗文件。
为所有患者保密根据实践协议进行互动并处理文书工作。
来电：通过接听来电安排患者预约。
每天检查电子邮件和语音邮件。
及时专业地回复电话和电子邮件。
直接呼叫必要时发送给其他部门。
人口统计数据：准确安排预约，查看预约详细信息，例如日期、时间、地点和医生姓名。
通过电子邮件和传真处理患者询问和问题。
确保并验证信息的准确性。
按照公司标准执行推荐编码。
工作条件：长时间使用电脑，包括坐着和看屏幕的时间。
连续说话和接听来电。