Maintain excellent Customer Satisfaction score for the Service Department.
Assists service staff in setting goals and objectives for employees to achieve goals.
Responsible for monitoring the performance of the service staff.
Ensures effective communication within the department and with other departments in the dealership.
Creates a customer focused environment and continuously strives to improve the customer satisfaction ratings.
Ensures that customer complaints are handled promptly and effectively and works closely with the customer to settle disputes.
Understands, keeps abreast of, and complies with federal and provincial regulations that affect servicing vehicles.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Develops, implements and monitors performance, systems and standards for the Service Department using appropriate reports, tracking systems, and surveys.
Provides product and training resources for service staff on a continuous basis.
Ensures staff understand and follow department policies and procedures.
Develops and implements a marketing plan which promotes new and repeat business.
Greets customers ensuring optimum customer service and assists service advisors if required.
Ensures that accurate estimates are given on costs and time required for repairs and maintenance.
Monitors and follows up on parts orders with the Parts Manager to ensure availability.
Informs Technicians of time allowances on each repair order.
Maintains high-quality service repairs to minimize comebacks.
Conducts quality inspections of completed jobs for thoroughness and quality.
Serves as liaison with corporate and factory representatives.
Ensures the proper care, storage and inventory of specialty tools.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that all customer files are up-to-date and readily available for reference.
Prepares pricing guides and maintenance menus for frequent labour operations.
Handles customer complaints immediately, according to dealership guidelines.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Ensures all company policy and procedures are followed and service staff is all in compliance Maintains customer and company confidence by keeping information confidential and secure.
Maintains a positive working relationship with team members and management in a team environment.
Working with shop foreman to ensure work is dispatched accordingly

系统翻译：
保持服务部门优异的客户满意度分数。
协助服务人员设定员工实现目标的目标和目标。
负责监控服务人员的表现。
确保部门内和部门内的有效沟通与经销商的其他部门合作。
创造以客户为中心的环境，不断努力提高客户满意度。
确保及时有效地处理客户投诉，并与客户密切合作解决纠纷。
了解、及时了解并遵守影响维修车辆的联邦和省法规。
了解并确保遵守制造商保修和政策程序。
使用以下方法开发、实施和监控服务部门的性能、系统和标准适当的报告、跟踪系统和调查。
持续为服务人员提供产品和培训资源。
确保员工理解并遵守部门政策和程序。
制定并实施营销计划，推广新产品并重复业务。
迎接客户，确保提供最佳的客户服务，并在需要时协助服务顾问。
确保对维修和维护所需的成本和时间进行准确的估计。
监控并跟踪零件订单零件经理确保可用性。
通知技术人员每个维修订单的时间限制。
保持高质量的服务维修，以尽量减少返工。
对已完成的工作进行彻底性和质量的质量检查。
担任与公司和工厂代表的联络。
确保专业工具的适当保养、存储和库存。
随时了解可用的新设备和工具并建议购买。
确保所有客户文件均已更新最新且随时可供参考。
为频繁的人工操作准备定价指南和维护菜单。
根据经销商指南立即处理客户投诉。
与所有人员建立并保持 24 小时跟进客户确认对服务体验的满意度。
确保遵守所有公司政策和程序，并且服务人员都遵守规定。通过保持信息机密和安全来维护客户和公司的信心。
与团队成员保持积极的工作关系团队环境中的管理和管理。
与车间领班合作，确保相应地分配工作