Support our operations so they run smoothly and efficiently Support our therapist and clients with their admin needs in a timely manner Use various systems to manage practice operations, such as JaneApp, ClickUp, Google Docs, Mailchimp, etc.
Communicate with clients and professionals using email, text, WhatsApp, Slack, fax.
Use spreadsheets to manage data and provide information on how things are going Take intake calls, match new clients with the most suitable therapist, and input their information into our system Manage the schedule for therapists and clients for assessments and therapy sessions Assessment coordination: book assessments, bill and release report Keep track of material’s inventory Keep records of all clients’ payments, process invoices and receipts Help with marketing materials and activities, such as editing website content and creating flyers Train new intake coordinators/office managers and onboard new clinicians Perform clerical duties such as photocopying, scanning, filing documents, and ensuring office maintenance Support the day-to-day functioning of the therapists and clinic Keep the offices clean and tidy, including watering plants Replenish office supplies as required
系统翻译:
支持我们的运营,使其顺利高效地运行 及时支持我们的治疗师和客户的管理需求 使用各种系统来管理实践操作,例如 JaneApp、ClickUp、Google Docs、Mailchimp 等。
与客户沟通使用电子邮件、短信、WhatsApp、Slack、传真的专业人员。
使用电子表格管理数据并提供有关事情进展情况的信息接听电话,将新客户与最合适的治疗师匹配,并将他们的信息输入我们的系统管理治疗师和客户评估和治疗课程的时间表 评估协调:书籍评估、账单和发布报告 跟踪材料库存 保留所有客户付款记录、处理发票和收据 帮助营销材料和活动,例如编辑网站内容和内容创建传单 培训新的招生协调员/办公室经理和新的临床医生 履行文书职责,例如复印、扫描、归档文件,并确保办公室维护 支持治疗师和诊所的日常运作 保持办公室干净整洁,包括给植物浇水 按要求补充办公用品
Minimum three (3) years medical office admin/intake or similar experience.
Proficient using project management systems and Google Docs Excelent level of English communication in verbal and in writing High organizational skills High work ethic standads Availability
– Shift of 4 to 5 hours a day, total of 20/25 hours per week, flexible.
Experience/Skills Minimum 3 years’ experience as an intake coordinator and/or client care preferably in a health-related clinic or wellness center.
Minimum 5 years’ experience in Administration Tech-savvy with proficiency in various systems.
Organized Experienced in creating and implementing administrative procedures.
Proficient in team management and possess outstanding communication skills.
Passion for mental health and a positive, professional attitude.
Self-directed and capable of achieving goals independently.
Familiarity with reports to track team performance.
Proficient in Google Workspace and comfortable with technology like website content editing on WordPress.
Resourceful, adaptable, and proactive in resolving issues.
Additional Skills (Preferred) Experience with project management systems (ClickUp), communication tools (Slack, Ring Central), appointment scheduling (JaneApp), website content management (WordPress), and marketing platforms (Mailchimp or similar, Facebook, Instagram).
Education: Secondary School (preferred) Experience: Front desk: 3 years (preferred) Administrative experience: 3 years (required) Language: Mandarin (preferred)
系统翻译:
至少三 (3) 年医疗办公室管理/接收或类似经验。
熟练使用项目管理系统和 Google 文档 出色的英语口头和书面沟通水平 高组织能力 高职业道德标准 可用性
– 转变每天 4 至 5 小时,每周总计 20/25 小时,灵活。
经验/技能 至少 3 年在健康相关诊所或健康中心担任摄入协调员和/或客户护理人员的经验。
至少 5 年管理经验 精通技术,精通各种系统。
有组织能力 制定和实施行政程序的经验。
精通团队管理并拥有出色的沟通技巧。
对心理健康充满热情以及积极、专业的态度。
自我导向,能够独立实现目标。
熟悉用于跟踪团队绩效的报告。
精通 Google Workspace,熟悉 WordPress 网站内容编辑等技术。
足智多谋、适应能力强、积极主动地解决问题。
其他技能(首选)具有项目管理系统 (ClickUp)、通信工具(Slack、Ring Central)、预约安排 (JaneApp)、网站内容管理 (WordPress) 的经验和营销平台(Mailchimp 或类似、Facebook、Instagram)。
教育程度:中学(首选) 经验:前台:3 年(首选) 行政经验:3 年(必需) 语言:普通话(首选)