建筑公司Customer Care Co

薪资:$27 - $29

+1 647-372-0631

多伦多工作

$27 - $29

August 9, 2024

Work with outside PDI contractor to co-ordinate Tarion PDI inspections.
Perform quality assurance for Pre-Delivery, PDI, 30-day and Year-End Tarion Warranty Service.
Respond to questions and service requests from owners via telephone, email or in-person, regarding warranty repair issues.
Provide follow-up and issue resolution with owners and company management.
Make assessments on requests for warranty service using the Tarion Construction Performance Guidelines and the Company’s standards of service and best practice.
Co-ordinate the completion of warranty work by trades responsible for the work, within Tarion timelines.
Co-ordinate the completion of work by company handymen.
Work in a collaborative manner with the Company’s Construction Manager and 3rd party Residential Property Management Team in order to problem-solve.
Co-ordinate the completion of warranty work related to the Common Element Performance Audit.
Report trends and escalations to Management in a timely manner.
Participate in the handling of administrative tasks of the Site Office.

系统翻译:
与外部 PDI 承包商合作,协调 Tarion PDI 检查。
对交付前、PDI、30 天和年终 Tarion 保修服务进行质量保证。
通过电话回复业主的问题和服务请求关于保修维修问题,通过电子邮件或亲自上门。
为业主和公司管理层提供后续行动和问题解决方案。
使用 Tarion 施工绩效指南和公司的服务标准对保修服务请求进行评估和最佳实践。
协调负责工作的行业在 Tarion 时间表内完成保修工作。
协调公司勤杂工完成工作。
与公司施工经理和第三方住宅物业管理团队解决问题。
协调完成与公共要素绩效审计相关的保修工作。
及时向管理层报告趋势和升级。
参与处理现场办公室的行政事务。
2+ years of work experience in the residential condominium customer service/construction warranty field.
At least one year of hands-on work experience co-ordinating rectification of residential deficiencies under Tarion guidelines.
Working knowledge of the Tarion policies and regulations and customer service standards for Ontario builders Past experience using Tribe Home Pro software.
Strong aptitude for working with clients professionally Proficiency with MS Word, Excel, Outlook and Tribe Home Pro Ability to contribute in a fast-paced, deadline driven team atmosphere A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction

系统翻译:
在住宅公寓客户服务/建筑保修领域拥有 2 年以上工作经验。
至少一年根据 Tarion 准则协调住宅缺陷整改的实践工作经验。
了解 Tarion 政策的工作知识安大略省建筑商的法规和客户服务标准 过去使用 Tribe Home Pro 软件的经验。
具有与客户专业合作的强大能力 熟练使用 MS Word、Excel、Outlook 和 Tribe Home Pro 能够在快节奏、按期限要求的情况下做出贡献团队氛围 积极的态度,高度重视支持团队成员实现客户满意度

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