Participates in and adheres to continuous quality improvement standards.
Welcomes and greets residents and visitors of the home.
Answers and directs telephone calls in a professional and courteous manner.
Assists in ordering, maintaining and monitoring of office supplies and/or store inventory.
Fields inquiries including marketing calls and directs them to the appropriate department in a timely manner.
Communicates with the Marketing department to ensure a smooth move-in for all residents, which includes welcome packages, resident orientation, allocation of keys, etc.
In absence of marketing staff ensures appointments are booked and tours are given.
Provides clerical support to the management team and other staff (i.e.
data entry, photocopying, faxing filing, minutes, spreadsheets, etc).
Assists with the security of the Residence by monitoring incoming and outgoing residents, guests, and other people.
Ensures reception area is kept neat and tidy.
Processes incoming and outgoing mail.
Accepts and signs for deliveries and ensures accurate paperwork flow.
Records and stores lost property.
Implements and maintains systems for tracking guest meals, including on POS system, revenues from services, added services and special event revenue.
Responsible for communications and public relations with residents, family members, staff and general public.
Assisting Life Enrichment with the set-up of take-down for programs, activities and special events, as required.
Creates and distributes the daily resident census.

系统翻译：
参与并遵守持续的质量改进标准。
欢迎并问候家中的居民和访客。
以专业和礼貌的方式接听和转接电话。
协助订购、维护和监控办公室用品和/或商店库存。
现场询问，包括营销电话，并及时将其引导至适当的部门。
与营销部门沟通，确保所有居民顺利入住，其中包括欢迎礼包、住户介绍、钥匙分配等。
在营销人员不在场的情况下，确保预约并提供游览。
为管理团队和其他员工提供文书支持（即
数据输入、复印、传真归档、会议记录、电子表格等）。
通过监控进出的居民、客人和其他人来协助公寓的安全。
确保接待区保持整洁整洁。
处理传入和传出的邮件。
接受和签署交付并确保准确的文书工作流程。
记录和存储丢失的财产。
实施和维护跟踪客人膳食的系统，包括 POS 系统、服务收入、附加服务和特别活动收入。
负责与居民、家庭成员、工作人员和公众的沟通和公共关系。
通过建立根据需要记录计划、活动和特别活动。
创建并分发每日居民人口普查。