Manage inbound calls in a timely and professional manner Issue purchase orders, order follow
– up, daily correspondence with customers via telephone and email Maintain polite and professional communication via phone and email Ensure that customer information, product selection, and pricing is correct and up-to-date in all systems Communicate with warehouse staff and drivers to ensure accuracy and efficiency Oversee, coordinate and perform day to day administrative tasks Greet, welcome, and assist walk-in customers
系统翻译:
及时、专业地管理来电 发出采购订单、订单跟进、通过电话和电子邮件与客户进行日常通信 通过电话和电子邮件保持礼貌和专业的沟通 确保客户信息、产品选择和定价正确所有系统均保持最新状态 与仓库工作人员和司机沟通,确保准确性和效率 监督、协调和执行日常管理任务 迎接、欢迎和协助上门客户
Minimum 1-year experience as a customer service representative Superior customer service skills Must be able to communicate fluently in English, Cantonese, and or Mandarin Proficient in Microsoft Outlook, Word, and Excel Strong proficiency in time management and multi tasking while maintaining accuracy Proven communication skills in a professional, friendly, and positive fashion Able to work well in a team as well as part of a team to accomplish company goals Recommendations Knowledge of Fishbowl Inventory System is an asset but not necessary Knowledge of QuickBooks Accounting Software is an asset but not necessary
系统翻译:
至少 1 年客户服务代表经验 卓越的客户服务技能 必须能够用英语、粤语和/或普通话流利沟通 精通 Microsoft Outlook、Word 和 Excel 熟练掌握时间管理和多任务处理,同时保持准确性 良好的沟通能力专业、友好和积极的技能 能够在团队中以及团队中良好工作以实现公司目标 建议 了解 Fishbowl 库存系统是一项资产,但不是必需的 了解 QuickBooks 会计软件是一项资产资产但不是必需的