Ability to work independently in a private and quiet workspace (ie.
in a room or office with a door that closes) Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service Client engagement
– Focus on each client experience and connect on a personal level to offer an exceptional client experience.
Engage in client-focused interactions that are meaningful and deliver trusted advice.
Provide support for clients by helping them to manage their accounts and products.
Connect and refer clients to the right bank contacts to enable their financial success.
Problem solving
– Listen, ask questions, and put yourself in the client’s shoes.
Act like an owner by understanding the client`s needs and recommending solutions based on their needs.
Remain solution-focused in order to identify opportunities to help our clients.
Efficiency – Understand that the client’s time is valuable and effectively complete their request.
Strong knowledge of the bank systems and products to allow quick resolution of problems.
Product knowledge
– Deeply understand banks suite of products and work with others to ensure clients are connected to the right people and opportunities.
Proactively suggest banking options that will help clients achieve their financial goals.
Understand and leverage other internal departments within bank to assist clients on additional needs Computer savvy
– Easily navigate and focus on multiple software applications and dual monitors.

系统翻译：
能够在私人且安静的工作空间中独立工作（即
在门关闭的房间或办公室中） 有线互联网连接能够持续支持出色的通话质量和高速响应率（互联网连接可以连接到通过硬电缆（非无线）调制解调器，最低下载速度为 15 mbps，上传速度为 10 mbps） 禁止使用卫星互联网提供商，因为会影响通话质量和服务稳定性 客户参与
-专注于每位客户的体验并在个人层面上进行联系，以提供卓越的客户体验。
参与以客户为中心的有意义的互动并提供值得信赖的建议。
通过帮助客户管理帐户和服务来为客户提供支持产品。
为客户联系并推荐合​​适的银行联系人，以帮助他们取得财务成功。
解决问题
– 倾听、提出问题，设身处地为客户着想。
像业主一样行事了解客户的需求并根据他们的需求推荐解决方案。
保持以解决方案为中心，以便找到帮助客户的机会。
效率 – 了解客户的时间很宝贵，并有效地完成他们的请求。
对银行系统和产品有深入的了解，可以快速解决问题。
产品知识
– 深入了解银行的产品套件并与他人合作，确保客户与合适的人员和机会建立联系。
主动建议有助于客户实现财务目标的银行选项。
了解并利用银行内的其他内部部门来帮助客户满足其他需求。精通计算机
– 轻松导航并专注于多个软件应用程序和双显示器。