As a Customer Experience Associate, you are the face, character and heart of our branches.
Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way.
As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for Processing day to day transactions Nurturing rich, long-standing relationships Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs Build strong customer relationships and deliver excellent customer service Uncover and solve customers’ needs Explain complicated concepts simply Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment Demonstrate an eagerness to learn and determination to succeed

系统翻译：
作为客户体验助理，您是我们分行的面孔、性格和核心。
丰业银行将客户放在第一位，我们的首要任务是帮助他们实现财务目标。
我们的客户体验员工以人为本，并以可靠的方式与客户建立联系。
作为加拿大银行分行网络的重要成员，我们的重点是通过以下方式在整个客户旅程中提供卓越的服务： 采取主动方法发现客户的需求倾听并了解他们的要求 处理日常交易 培养丰富、长期的关系 通过识别和实现简单的销售机会，为分行的目标做出贡献 成为技术专家，通过向客户介绍我们的移动银行应用程序和技术来分享您的知识帮助他们更好地管理银行业务需求 建立牢固的客户关系并提供卓越的客户服务 发现并解决客户需求 简单地解释复杂的概念 在基于目标的绩效环境中展示成功，并为以团队为导向的工作环境做出积极贡献 展示学习的渴望和成功的决心