Client engagement
– Help clients manage their accounts and products.
Focus on the client experience and make interactions meaningful.
Connect clients to the right CIBC team members who can help them reach their goals.
Problem solving
– Listen, ask questions, and put yourself in the client’s shoes.
Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
Leveraging technology
– Become a technology expert.
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

系统翻译：
客户参与
– 帮助客户管理他们的账户和产品。
关注客户体验，让互动变得有意义。
将客户与合适的 CIBC 团队成员联系起来，帮助他们实现目标。
问题解决
– 倾听、提出问题，设身处地为客户着想。
像主人一样对客户问题承担责任，并知道何时依靠他人共同创造更好的解决方案。
利用技术
– 成为技术专家。
通过向客户介绍我们的移动银行应用程序来分享您的知识，帮助他们更好地管理其银行业务需求。