Create a customer-oriented culture where customers are respected including welcoming customers with greetings and providing walk-in customers with tea/coffee/water Manage inbound/outbound calls in a timely, friendly and effective manner Provide quality services to clients over the phone, through the Internet and/or face to face Perform customer verification in accordance with requirements and policies Identify and assess customers’ needs to reach solutions and achieve satisfaction Keep records of communication with customers and records of transactions Communicate and coordinate with internal departments when necessary Build sustainable relationships with customers through trust and communication Attend training sessions to improve knowledge and performance, such as the regulations and guidelines issued by FINTRAC as well as OTT’s internal policies Ensure accuracy and effectiveness in using OTT’s business processing systems Meet personal/team qualitative and quantitative targets Maintain a cleaning work environment Achieve a score no less than 90% in each of the ongoing training assessments

系统翻译：
创建以客户为中心的文化，尊重客户，包括用问候语欢迎客户，为上门客户提供茶/咖啡/水 及时、友好、有效地管理呼入/呼出电话 通过电话、通过电话等方式为客户提供优质服务通过互联网和/或面对面 根据要求和政策进行客户验证 识别和评估客户的需求以达成解决方案并达到满意程度 保留与客户的沟通记录和交易记录 必要时与内部部门进行沟通和协调 建立可持续的关系通过信任和沟通与客户建立联系 参加培训课程以提高知识和绩效，例如 FINTRAC 发布的法规和指南以及 OTT 的内部政策 确保使用 OTT 业务处理系统的准确性和有效性 满足个人/团队定性和定量目标 维持清洁工作环境 每次持续培训考核得分不低于90%