Respond to customer inquiries and provide accurate information about our product and services Assist customers with account-related issues, including verification, onboarding, deposits, withdrawals, and trading activities Troubleshoot and resolve customer issues in a timely and professional manner Communicate effectively with customers in Mandarin and English, both verbally and in writing Collaborate with other teams to ensure customer issues are resolved promptly Maintain a high level of customer satisfaction and uphold our company’s reputation for excellent customer service Improve operational procedures and provide recommendations to the management team Other administrative duties as required

系统翻译：
回复客户询问并提供有关我们产品和服务的准确信息 协助客户处理账户相关问题，包括验证、入职、存款、取款和交易活动 及时、专业地排除和解决客户问题 用普通话与客户进行有效沟通和英语，口头和书面形式 与其他团队合作，确保客户问题得到及时解决 保持高水平的客户满意度，维护我们公司卓越客户服务的声誉 改进操作程序并向管理团队提供建议 所需的其他行政职责