· Manage and optimize the company’s website, including product catalog, inventory, pricing, promotions, and content.
· Develop and implement online sales and marketing strategies, including email campaigns, social media, etc.
· Analyze traffic and sales data to identify trends and opportunities for improvement.
· Collaborate with the operations team to ensure smooth order fulfillment and customer service.
· Monitor and manage customer reviews and feedback.
· Identify and develop new business opportunities with existing clients.
· Manage client accounts and ensure customer satisfaction.
· Monitor market trends and competitor activities to identify new business opportunities.
· Maintain up-to-date knowledge of products, industry trends, customer needs and best practices.
· Implement and maintain procedures for inventory control, product handling, and order processing to ensure the accuracy and efficiency of operations.
· Develop and maintain positive relationships with stakeholders to ensure the timely fulfillment of goods and services.
· Develop and maintain metrics to measure and evaluate the efficiency and effectiveness of operations.
· Continuously identify and implement process improvements to increase efficiency, reduce costs, and improve customer service.
· Ad hoc requests as required · Assist with B2C platform implementation projects

系统翻译：
· 管理和优化公司网站，包括产品目录、库存、定价、促销和内容。
· 制定和实施在线销售和营销策略，包括电子邮件活动、社交媒体等。
· 分析流量和销售数据以确定趋势和改进机会。
· 与运营团队合作，确保订单履行和客户服务顺利进行。
· 监控和管理客户评论和反馈。
· 识别和开发新的商机与现有客户合作。
· 管理客户帐户并确保客户满意度。
· 监控市场趋势和竞争对手活动，以发现新的商机。
· 保持有关产品、行业趋势、客户的最新知识需求和最佳实践。
· 实施和维护库存控制、产品处理和订单处理程序，以确保运营的准确性和效率。
· 与利益相关者建立并保持积极的关系，以确保及时履行货物和服务。
· 制定和维护衡量和评估运营效率和有效性的指标。
· 持续识别和实施流程改进，以提高效率、降低成本并改善客户服务。
· 临时根据需要提出要求·协助B2C平台实施项目