· Schedule daily staffing, manage store work flow, and supervise each staff to accomplish their daily tasks · Prepare the monthly promotion materials and update customer loyalty Programs · Be on time for shift and maintain consistent, regular attendance record · Properly open and close clinic each day according to Standard Operating Procedures;
complete daily book-keeping and ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets.
· Acknowledge and greet everyone who enters and leaves our facilities;
accurately book, change and cancel appointments;
handle guests’ questions and concerns promptly, professionally and courteously · Maintain a clean;
safe, fully stocked and well organized work area.
系统翻译:
· 安排日常人员配置,管理商店工作流程,并监督每个员工完成日常任务 · 准备每月的促销材料并更新客户忠诚度计划 · 按时轮班并保持一致、定期的出勤记录 · 正确打开和关闭每个诊所根据标准操作程序,完成日常记账并确保登记和付款流程按照公司政策进行,准确处理现金、信用卡和信用交易,从而保护公司资产。
· 向进出我们设施的每个人致意并打招呼;
准确预订、更改和取消预约;
及时、专业和礼貌地处理客人的问题和疑虑;
保持清洁;
安全、库存充足和组织良好的工作区域。
· Previous Clinic Reception / Administrative experience preferred · Knowledge of computer programs;
familiarity with “Telus” Billing System, “Jane” Booking System, and other individual Direct Billing systems is a Plus · Must be detail-oriented and have ability to multi-task · Ability to be efficient and productive in a fast-paced environment · Must have enthusiasm and possess excellent customer service skills.
· Enjoy working with people and possess a friendly and outgoing personality.
· Excellent communication and listening skills, both oral and written · Must be a team player · Mandarin is a bonus
系统翻译:
· 有诊所接待/行政经验者优先 · 了解计算机程序;
熟悉“Telus”计费系统、“Jane”预订系统和其他个人直接计费系统者优先 · 必须注重细节并有能力多任务 · 能够在快节奏的环境中保持高效和生产力 · 必须有热情并具备出色的客户服务技能。
· 喜欢与人合作,拥有友好和外向的性格。
· 优秀的沟通和能力听力技能,包括口语和书面语 · 必须具有团队合作精神 · 普通话是加分项