Provide telMAX customers with an extraordinary customer service experience.
Operate well both independently and in a team in a fast paced, multi-tasking environment while maintaining accuracy and attention to detail.
Complete accurate transactions in a timely manner.
Handle collections activities on overdue accounts.
Be organized, determined, persistent and demonstrate exceptional problem-solving abilities.
Demonstrate a high level of attention to detail.
Display excellent verbal and written communications skills.
Keep the customer informed of work to be done.
Continue to learn and understand telMAX’s products and services to promptly respond to customer inquiries regarding software usage/features, monitoring, installation, maintenance and troubleshooting.
Proactively respond to network events reported on monitoring tools in the Customer Support Centre and document all interactions and/or escalations and troubleshooting steps taken.
Continually train on proprietary system enhancements to manage customer requests more efficiently and effectively.
Have sound practical judgment of priorities and time management.
Demonstrating commitment to stay up to date with work processes, policies and company information.

系统翻译：
为 telMAX 客户提供非凡的客户服务体验。
在快节奏的多任务环境中独立和团队良好运作，同时保持准确性和对细节的关注。
及时完成准确的交易。
处理逾期账户的催收活动。
有组织性、决心、坚持不懈，并表现出卓越的解决问题的能力。
表现出对细节的高度关注。
表现出出色的口头和书面沟通技巧。
让客户了解需要完成的工作。
继续学习和了解telMAX的产品和服务，及时回复客户有关软件使用/功能、监控、安装、维护和故障排除的询问。
主动响应在客户支持中心的监控工具上报告网络事件，并记录所有交互和/或升级以及采取的故障排除步骤。
持续培训专有系统增强功能，以更高效和有效地管理客户请求。
对优先事项和时间管理。
表现出及时了解最新工作流程、政策和公司信息的承诺。