牙医诊所 Lead Administrator

1. Own Daily Operations Lead daily huddle and prepare the team for the day Manage the schedule for productivity and flow Anticipate and solve operational issues in real time Ensure the day runs smoothly without doctor intervention 2. Drive Team Accountability Run weekly to monthly team meetings and check-ins Track individual and team performance Work closely with the clinical team lead to identify and solve Address performance issues quickly and directly Reinforce culture, expectations, and standards daily 3. Own the Practice Scoreboard Track daily, weekly, and monthly KPIs Monitor production, collections, case acceptance, and schedule utilization Identify trends and bring solutions Keep leadership informed with clear reporting 4. Build and Maintain Systems Document workflows and core processes Implement and maintain SOPs and checklists Ensure systems are consistently followed Improve systems over time to increase efficiency 5. Lead Hiring and Onboarding Coordinate hiring process and interviews Support candidate selection and decision-making Lead onboarding and early training Ensure new hires integrate quickly into the team 6. Oversee Patient Experience Monitor front office flow and patient interactions Address service breakdowns immediately Train team on communication and service standards Ensure a consistent, high-quality patient experience 7. Support Doctor and Practice Growth Execute on key initiatives and priorities Filter and prioritize issues before escalating Protect doctor’s time and focus Help remove the doctor as the bottleneck