Manage large amounts of CRM tickets, emails, and in-person customer service interactions Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team KPIs.
Handle customer complaints, provide appropriate solutions and alternatives within respectable time limits;
ensure follow-up to ensure resolution.
Keep records of customer interactions, process tickets, and file any documents Follow communication procedures, guidelines, and policies Respond promptly to all customer inquiries

系统翻译：
管理大量的 CRM 票据、电子邮件和面对面的客户服务互动 识别和评估客户的需求以实现满意度 通过开放和交互式的沟通与客户帐户建立可持续的关系和信任 通过使用正确的信息提供准确、有效和完整的信息方法/工具。
满足个人/客户服务团队的关键绩效指标。
处理客户投诉，在合理的时间内提供适当的解决方案和替代方案；
确保跟进以确保解决。
保留客户记录互动、处理票证并归档任何文件 遵循沟通程序、指南和政策 及时回复所有客户询问