Greet and welcome guests in a professional and friendly manner.
Handle customer inquiries and provide accurate information about our products/services.
Manage incoming calls, redirecting them to the appropriate department or person.
Maintain a neat and organized front desk area.
Process customer transactions and handle cash, credit, and other payment methods.
Process Sales order with Oracle Assist with resolving customer concerns or issues in a timely and effective manner.
Collaborate with other departments to ensure seamless customer service.
Stay updated on company policies, products, and promotions.
Other duties as assigned
系统翻译:
以专业和友好的方式迎接和欢迎客人。
处理客户询问并提供有关我们产品/服务的准确信息。
管理来电,将其转接到适当的部门或人员。
保持整洁有组织的前台区域。
处理客户交易并处理现金、信贷和其他付款方式。
使用 Oracle Assist 处理销售订单,及时有效地解决客户疑虑或问题。
与其他人协作各部门确保无缝的客户服务。
随时了解公司政策、产品和促销活动的最新信息。
分配的其他职责
Proven experience in a customer service role.
Proficient in using computer systems and office software.
Strong organizational and multitasking abilities.
Solid communication and interpersonal skills.
Ability to read, write and effectively communicate in English with customers, peers and management.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Available to work a variety of hours, which may include early mornings, evenings, and weekends shifts.
系统翻译:
拥有丰富的客户服务经验。
熟练使用计算机系统和办公软件。
较强的组织和多任务处理能力。
扎实的沟通和人际交往能力。
能够阅读、写作和有效沟通用英语与客户、同事和管理层交流。
能够处理多项任务,同时关注客户并根据业务需求保持灵活性。
能够作为团队的一部分工作并独立于直接监督而采取主动行动.
可以在多种时间工作,可能包括清晨、晚上和周末轮班。