Greet and welcome patients and visitors as they arrive at the office.
Manage incoming phone calls, providing information and directing calls to appropriate personnel.
Schedule appointments, phone reminders, respond to emails.
Handle patient check-ins and check-outs efficiently, including POS billing and insurance direct billing.
Maintain accurate patient records and ensure all documentation is up-to-date using Jane App scheduling software.
Assist with clerical duties including data entry, filing, and proofreading documents.
Familiarity with social media platform management (eg.
Facebook, Instagram, etc) for the clinic is an asset.
Fluency in Mandarin/Cantonese is an asset.
系统翻译:
迎接并欢迎患者和访客到达办公室。
管理来电、提供信息并将电话转接给适当的人员。
安排预约、电话提醒、回复电子邮件。
处理患者检查-高效入住和退房,包括 POS 计费和保险直接计费。
使用 Jane App 调度软件维护准确的患者记录并确保所有文档都是最新的。
协助履行文书职责,包括数据输入、归档和校对文件。
熟悉诊所的社交媒体平台管理(例如
Facebook、Instagram 等)是一项资产。
流利的普通话/广东话是一项资产。
Strong customer support skills with a focus on patient care;
Affinity for building rapport with clients.
Proficient in using computerized systems for scheduling and record management using Jane App.
Prior experience in a wellness clinic setting is preferred but not required.
Excellent phone etiquette to ensure clear communication with current and prospective clients.
Strong administrative skills with attention to detail for accurate record keeping.
Ability to multitask effectively in a fast-paced environment.
Strong proofreading abilities to ensure accuracy in all written/digital communications.
Education: Secondary School (required) Experience: Front desk: 1 year (preferred) Administrative experience: 1 year (preferred)
系统翻译:
强大的客户支持技能,专注于患者护理;
有与客户建立融洽关系的亲和力。
熟练使用计算机系统使用 Jane App 进行日程安排和记录管理。
有健康诊所经验者优先但不是必需的。
优秀的电话礼仪,确保与当前和潜在客户进行清晰的沟通。
强大的管理技能,注重细节,以准确保存记录。
能够在快节奏中有效地执行多项任务环境。
强大的校对能力,确保所有书面/数字通信的准确性。
教育程度:中学(必需)经验:前台:1年(优先)行政经验:1年(优先)