Maintain a solid understanding of all company products, channels and company policies/terms and assist online and walk-in customers with their inquiry in a professional manner.
Complete any ad hock project as assigned.
Resolve customer complaints via face to face, phone, email, mail, live chat or social media.
Use ERP, Platform portal website, CRM, telephones or emails or other effective ways to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling or email or message Assist with placement of orders, cancellations, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Suggest solutions when a product malfunctions, missing parts, functions and usages, how to operate or assemble.
Attempt to persuade customer to reconsider cancellation.
Apply claims’ application to vendors Work with the Customer Service Manager to ensure proper customer service is being delivered.
Provide pricing and delivery information, inform customer of deals and promotions Organize workflow to meet customer time frames.
Direct requests and unresolved issues to the designated resource and can escalate issues to manager if need

系统翻译：
对公司所有产品、渠道和公司政策/条款保持深入了解，并以专业的方式协助在线和上门客户的询问。
完成指定的任何临时项目。
通过面对面解决客户投诉面对面、电话、电子邮件、邮件、实时聊天或社交媒体。
使用 ERP、平台门户网站、CRM、电话或电子邮件或其他有效方式联系客户并验证帐户信息。
热情问候客户并确定致电、电子邮件或消息的问题或原因。协助下订单、取消、退款或换货。
就公司信息提供建议。
获取付款信息​​和其他相关信息，例如地址和电话号码。
当产品出现故障、缺少零件、功能和用途、如何操作或组装时，提出解决方案建议。
尝试说服客户重新考虑取消。
向供应商申请索赔申请与客户服务经理合作，确保正在提供适当的客户服务。
提供定价和交付信息，通知客户优惠和促销活动组织工作流程以满足客户的时间框架。
将请求和未解决的问题直接发送给指定资源，并在需要时将问题升级给经理