Interact and provide exceptional customer service through engagement with clients by understanding client requirements.
Receive digital files, prepare digital docket, and ensure e-proofs are delivered on time.
Review incoming proofs, update production, and forward to prepress.
Provide print production solutions to meet project and client expectations along with changes to reflect changing requirements.
Advise customers on extra cost changes from the estimation team.
Communicates in a timely manner with customers with accurate information pertaining to project timelines.
Report the status of current and pending projects on a daily basis to customers.
Ensure all stages of quality control process have been adhered to in all stages prior to shipping off the floor.
Perform clerical and other office support tasks as needed.
Other duties will be assigned.
系统翻译:
通过了解客户需求,与客户互动并提供卓越的客户服务。
接收数字文件,准备数字摘要,并确保按时交付电子校样。
审查收到的校样,更新生产,然后转发至印前.
提供印刷生产解决方案,以满足项目和客户的期望,并进行更改以反映不断变化的需求。
就估算团队的额外成本变更向客户提供建议。
及时与客户沟通,提供有关的准确信息到项目时间表。
每天向客户报告当前和待处理项目的状态。
确保在发货前的所有阶段都遵守质量控制流程的所有阶段。
执行根据需要执行文书和其他办公室支持任务。
将分配其他职责。
Customer service: 1 year (required) Friendly, professional, and confident communication skills, both verbal and written.
Strong interpersonal skills and ability to work well in high-stress, fast-paced, and dynamic team environment.
Excellent time management skills and detail-oriented with the ability to prioritize and multitask.
Passion for problem-solving and thrives with grace to overcome challenges.
Personal accountability to complete the task at hand regardless of setbacks or difficulties.
Embodies a positive attitude and a high level of trust, integrity, motivation, and drive.
Proficient in the use of Microsoft Outlook, Word, Excel, IQ.
English – fluent, both written and oral.
Chinese/ Mandarin is an asset.
系统翻译:
客户服务:1年(必填) 友好、专业、自信的口头和书面沟通能力。
较强的人际交往能力以及在高压力、快节奏和充满活力的团队环境中良好工作的能力。
出色的时间管理技能,注重细节,能够分清轻重缓急和处理多项任务。
对解决问题充满热情,并能优雅地克服挑战。
无论遇到挫折或困难,都有责任完成手头的任务。
体现出积极的态度和高度的信任、正直、积极性和干劲。
熟练使用 Microsoft Outlook、Word、Excel、IQ。
英语 – 流利,书面和口头均可。
中文/普通话是一项资产。