Accurately verify patient details, including name, date of birth, health card number, gender, contact information, and referring doctor.
Pre-counsel patients before their doctor’s visit, providing detailed information on lens options and surgical techniques, along with associated costs.
Collaborate with patients and their families to assess care needs, determine lens eligibility, and develop individualized surgical plans.
Provide clear and accurate breakdowns of all fees associated with surgeries.
Schedule surgeries according to doctor preferences, ensuring correct facility, date, procedure, and eye, while addressing any health concerns.
Coordinate pre-surgery measurements, testing, and post-op appointments.
Complete surgical paperwork efficiently, including obtaining necessary signatures for legal documents, particularly for IFH and non-OHIP patients.
Deliver post-op instructions and ensure patients receive accurate prescriptions tailored to their specific surgery.
Manage phone calls, voicemails, emails, and Oscar messages professionally.
Process payments for services and retail products following established cash handling protocols.
Compile and report relevant statistics as required.
Handle urgent surgical cases with accuracy and efficiency.
Perform all administrative duties related to surgical cases, including data entry into hospital systems, preparing surgery day lists, rearranging surgery cases, and managing surgery bundles with all necessary documents.
Ensure all surgical preparations are complete two weeks and two days before each operating day.
Conduct pre-surgery reminder calls to confirm all details with patients and provide clear post-op instructions.
Make courtesy post-op calls to check on patients and address any concerns or symptoms that may require earlier follow-up.
Prepare and maintain surgical areas, ensuring cleanliness and readiness.
Build and maintain professional relationships with other medical offices and hospitals.
Monitor inventory levels and notify the team lead or site lead when supplies are low.
Address patient inquiries, manage complaints, and direct calls to appropriate departments as necessary.
Ensure all patient interactions and documentation are handled confidentially and in compliance with practice protocols.

系统翻译：
准确核实患者详细信息，包括姓名、出生日期、健康卡号码、性别、联系信息和转诊医生。
在就诊前为患者提供预先咨询，提供有关镜片选择和手术技术的详细信息，以及相关的信息费用。
与患者及其家人合作评估护理需求，确定镜片资格，并制定个性化手术计划。
提供与手术相关的所有费用的清晰准确的细目。
根据医生的偏好安排手术，确保正确的设施、日期、程序和眼睛，同时解决任何健康问题。
协调手术前测量、测试和术后预约。
高效完成手术文书工作，包括获得法律文件的必要签名，特别是对于 IFH 和非 OHIP 患者。
提供术后说明并确保患者收到适合其特定手术的准确处方。
专业管理电话、语音邮件、电子邮件和 Oscar 消息。
处理按照既定的现金处理协议支付服务和零售产品费用。
根据要求编制并报告相关统计数据。
准确高效地处理紧急手术病例。
执行与手术病例相关的所有行政职责，包括数据输入进入医院系统，准备手术日清单，重新安排手术病例，并使用所有必要的文件管理手术包。
确保在每个手术日前两周零两天完成所有手术准备工作。
进行手术前提醒电话与患者确认所有详细信息并提供明确的术后指示。
在术后礼貌地打电话检查患者并解决可能需要早期随访的任何问题或症状。
准备和维护手术区域，确保清洁和准备就绪。
与其他医疗机构和医院建立并维持专业关系。
监控库存水平，并在供应不足时通知团队负责人或现场负责人。
解决患者询问、管理投诉，以及必要时直接致电相应部门。
确保所有患者互动和文件均得到保密处理并符合实践协议。