Answer phone calls and direct callers to the right person when needed Provide assistance to patients and visitors when they arrive at the hospital or doctor’s office Store information like patient history and insurance Ensure patients and visitors understand office policies Process payments Schedule appointments based on doctor availability Call patients to remind them of upcoming appointments and schedule off-site services

系统翻译：
接听电话，并在需要时将呼叫者转接给合适的人 为患者和访客到达医院或医生办公室时提供帮助 存储患者病史和保险等信息 确保患者和访客了解办公室政策 处理付款 根据医生的空闲情况安排预约 致电提醒患者即将到来的预约并安排场外服务