Greets patients and visitors both at the clinic and/or over the telephone Answers inquiries by phone and in person in a professional manner that is helpful, respectful, and efficient Handles clinic emails and voice messages Ensures and maintains patient confidentiality and professional boundaries with patients Coordinates patient care through the clinic, including checking in and preparing exam rooms for the next patient if needed Processes external referrals and notifies patients accordingly Operates and ensures maintenance of the patient appointment system Maintains the Electronic Medical Record and updates physician schedules Files/scans all faxes and paper copies of lab reports and clinical information, such as referral letters and other correspondence, into patient charts Performs clerical duties (e.g., photocopies, faxes, messages, emails, picks up/delivers mail) Performs general opening and closing procedures of the clinic Ensures exam rooms are stocked appropriately Maintains files, petty cash, inventory, and ordering of office supplies Assists in the care and maintenance of office equipment Collects fees for items/uninsured services provided by the clinic to clients as required Coordinates with technologists on daily schedules and workflow Greets patients upon arrival and validates their OHIP information Prepares patients for their exams Assists patients in filing insurance documents Maintains a clean office environment (i.e., cleaning and sanitizing the reception, waiting room, changing room, and washroom) Performs any other relevant administrative duties Completes any other related duties in the interest of efficient clinic operations as assigned
系统翻译:
在诊所和/或通过电话问候患者和访客 通过电话和亲自以专业、有帮助、尊重和高效的方式回答询问 处理诊所电子邮件和语音消息 确保并维护患者的机密性和与患者的专业界限 协调通过诊所进行患者护理,包括在需要时为下一位患者办理登记和准备检查室 处理外部转诊并相应地通知患者 操作并确保患者预约系统的维护 维护电子病历并更新医生日程安排 归档/扫描所有传真和信息将实验室报告和临床信息(例如转诊信和其他信件)的纸质副本写入患者图表中 履行文书职责(例如复印、传真、消息、电子邮件、领取/递送邮件) 执行诊所的一般开业和关闭程序 确保检查室库存充足 维护文件、零用现金、库存和办公用品订购 协助护理和维护办公设备 根据需要收取诊所向客户提供的物品/未保险服务的费用 与技术人员协调日常日程和工作流程抵达时迎接患者并验证其 OHIP 信息 为患者做好检查准备 协助患者提交保险文件 保持清洁的办公环境(即清洁和消毒接待处、候诊室、更衣室和洗手间) 执行任何其他相关的管理职责 完成为了有效的诊所运营而分配的任何其他相关职责
Strong preference for applicants with a Diploma/Certificate in Medical Office Administration Minimum 2 years of medical office experience and working knowledge of basic medical terminology Must be proficient with computers, email, word, excel and windows.
Effective organizational, time management, and problem-solving skills Excellent customer service, interpersonal, and communication skills Excellent command of the English language, both verbal and written High degree of accuracy and attention to detail Ability to work effectively independently as well as within a team setting Strong multi-tasking skills Ability to work independently on assigned tasks as well as accept direction on given assignments Able to work collaboratively with administration and staff Able to maintain the confidentiality of private information Ability to speak English and Chinese (Cantonese and Mandarin)
系统翻译:
强烈优先考虑拥有医疗办公室管理文凭/证书的申请人 至少 2 年医疗办公室经验和基本医学术语的工作知识 必须精通计算机、电子邮件、word、excel 和 windows。
有效的组织、时间管理、和解决问题的能力 出色的客户服务、人际交往和沟通能力 出色的英语口头和书面能力 高度准确性和对细节的关注 能够独立以及在团队环境中有效工作 强大的多任务处理能力能够独立完成分配的任务并接受指定任务的指示 能够与行政人员和员工协作 能够维护私人信息的机密性 能够讲英语和中文(粤语和普通话)