Work with accounts to collect information pertaining to and enter all customer purchase orders Coordinate with the proper internal departments to ensure all customer orders are shipped accurately and on time Monitor the quality of the services being provided to customer accounts to ensure it meets or even surpasses the organization’s expectations Manage all account requests and general correspondence requirements (preparation of quotes, inventory inquiries, production status updates, etc.) Coordinate customer art requests and subsequent approvals when needed Coordinate approval of production packages when required with respective accounts and ensure the appropriate internal departments are informed Maintain accurate files regarding the history of each account and the status of all outstanding orders Submit order instructions to departments on a timely basis, contributing to the timely processing of the orders Prepare adjustments to customer’s invoices as necessary Investigate complaints and if unable to solve problem, advise Manager immediately Follow up all calls for service and inquiries within a 4-hour window, where situations would permit Duties are not limited to the above and may be revised as deemed necessary by the Manager from time to time

系统翻译：
与客户合作，收集与所有客户采购订单相关的信息并输入所有客户采购订单 与适当的内部部门协调，确保所有客户订单准确、按时发货 监控向客户帐户提供的服务质量，确保其满足甚至超过要求组织的期望 管理所有帐户请求和一般通信要求（报价准备、库存查询、生产状态更新等） 需要时协调客户艺术请求和后续批准 需要时与各个帐户协调生产包的批准，并确保适当的内部部门保持有关每个帐户历史记录和所有未完成订单状态的准确文件 及时向部门提交订单指令，有助于及时处理订单 必要时准备对客户发票进行调整 调查投诉，如果无法解决如有问题，立即告知经理 在情况允许的情况下，在 4 小时内跟进所有服务电话和询问 职责不限于上述内容，并可根据经理认为必要的情况不时进行修改