音乐公司 Administrative Assistant

薪资:$18 - $20

+1 647-372-0631

多伦多工作

$18 - $20

June 14, 2024

Customer Service: Answering phones;
responding to voicemail or email inquiries regarding enrolment or account balances;
greeting customers at the front desk, registering students, collaborating with instructors and other administration staff to confirm schedules/ studio assignments, etc.
Sales/Marketing : discussing course options with prospective students, advising, and assisting students with registration for appropriate courses, designing and producing in-house posters (as skills apply);
providing information about the instrument rebate program.
Data Entry/Accounts : entering student registration data into computer system, entering student account adjustments accurately.
Records Maintenance & Filing : maintaining student files and updating as required.
Inventory : assisting teachers with course materials preparation and distribution, periodic stock taking.
Physical Environment : setting up studios as needed
– which includes movement of equipment.
Periodic lifting, up to 30 lbs., may be required at times.
Monitoring safety and hygienic conditions in the school.
Miscellaneous: assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times.
(Holiday black-out in September/October and May/June)

系统翻译:
客户服务:接听电话;
回复有关注册或帐户余额的语音邮件或电子邮件查询;
在前台迎接客户、注册学生、与讲师和其他管理人员合作确认时间表/工作室分配等。
销售/营销:与未来的学生讨论课程选择,提供建议并协助学生注册适当的课程,设计和制作内部海报(根据技能情况);
提供有关仪器回扣计划的信息。
数据输入/账户:将学生注册数据输入计算机系统,准确输入学生账户调整。
记录维护和归档:维护学生档案并根据需要更新。
库存:协助教师准备和分发课程材料,定期盘点。
物理环境:根据需要设置工作室
– 包括设备的移动。
有时可能需要定期提升,最多 30 磅。
监控安全和学校的卫生条件。
杂项:协助场外促销和音乐会、灵活的工作安排以协助特殊活动和高峰时段。
(九月/十月和五月的假期停电/六月)
Experience providing customer-service both in person and on the phone, aimed at consistently delighting customers.
Excellent communication skills in English are required both written and oral.
Able to prioritize and organize tasks, particularly working as a team.
High degree of professionalism, discretion with sensitive information and personal integrity is required.
Willingness and ability to work different shifts, particularly opening/closing school on both Saturday and Sunday, as well as evening shifts.
Ability to work extended shifts periodically.
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience using CRM such as Salesforce is a definite asset.
Proven attention to detail.
Available to work maximum of 20 hours/week on a rotating shift based on business needs, particularly during high-volume periods (Sept and October;
May to June).
Fund recovery: Collections experience an asset.
Willingness to travel between the school (located in Markham) and the head office (located in Scarborough) is a definite asset.
Other languages that reflect our customer base is an asset (i.e., Mandarin, Cantonese, Persian, Korean).

系统翻译:
拥有亲自和通过电话提供客户服务的经验,旨在始终如一地取悦客户。
需要具备出色的书面和口头英语沟通能力。
能够确定任务的优先顺序和组织任务,尤其是团队合作。
需要高度的专业精神、对敏感信息的谨慎处理和个人诚信。
愿意并有能力进行不同的轮班工作,特别是周六和周日开学/放学以及晚班。
能力定期加班。
具备 Microsoft Office 套件(Word、Excel、PowerPoint、Outlook)的工作知识。
使用 Salesforce 等 CRM 的经验是一项明确的资产。
对细节的关注。
根据业务需求,每周最多可轮班工作 20 小时,特别是在业务量大的时期(九月和十月;
五月至六月)。
资金回收:收藏品是一种资产。
愿意往返于学校(位于万锦市)和总部(位于士嘉堡)之间是一项明确的资产。
反映我们客户群的其他语言是一项资产(即普通话、粤语、波斯语、韩语) 。

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