知名车行 Customer Relations Representative

薪资:$21 - $23

+1 647-372-0631

多伦多工作

$21 - $23

June 14, 2024

Greets customers and visitors, ensuring optimum customer service.
Answers and directs phone calls and ensures messages are delivered to the respective parties.
Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
Answers customer questions about services performed or refers them to someone who can.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.

系统翻译:
迎接客户和访客,确保提供最佳的客户服务。
接听和转接电话,并确保将消息传递给相关各方。
了解经销商的基本信息,为来电者请求信息提供资源。
回答客户有关所提供服务的问题,或将其转介给可以提供服务的人员。
诚信、冷静地处理客户投诉,并在必要时将不满意的客户转介给适当的人员以寻求解决方案。
履行客户要求的其他职责销售经理确保经销商的成功运营。
Skills and Qualifications Experience in a call center environment is mandatory.
Experience with Microsoft Office is mandatory.
Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.
Previous automotive experience is preferred.
Outstanding customer service skills.
Cantonese, Mandarin or a second language is an asset.
Why Work For Pfaff? Competitive Compensation
– whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
Vacation and Paid Time Off
– in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days.
All proceeds are donated to charity! Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
Stock Purchase Program
– Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

系统翻译:
技能和资格 必须具备呼叫中心环境经验。
必须具备 Microsoft Office 经验。
拥有 Dealermine、Avanti、Kimoby 和 Ring Central 经验者优先。
有汽车经验者优先。
出色的客户服务技能。
粤语、普通话或第二语言是一项资产。
为什么为 Pfaff 工作?有竞争力的薪酬
– 无论您从事销售、服务、零件还是支持职能,Pfaff 都能提供有竞争力的薪酬方案。
健康福利 – 全职员工可以获得健康、牙科、长期福利伤残保险和人寿保险。
假期和带薪休假
– 除了假期之外,您还有资格享受个人休假,并且还有机会购​​买 PTO(带薪休假)天数。
所有收益均用于捐赠给慈善机构!增长潜力——我们希望支持您的成功!我们提供在加拿大和美国的发展机会
股票购买计划
– Pfaff 员工可以折扣价购买 Lithia & Driveway 股票(纽约证券交易所股票代码:LAD)。

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