Reporting to the Cashier Department Head (or his/her delegates), the General Assistant is responsible to provide good service to our customers by building rapport, fulfilling their requests and providing fast and accurate checkout and packing service.
Major Responsibilities: Greet customers by providing good customer service with smile, friendly enthusiasm Maintain shopping baskets and trolleys cleanliness and ensure they are placed in the proper locations Put returning merchandise back to sale area properly ;
timely processing of fresh and frozen goods;
prevent and minimize shortage Provide customer with proper packing services (light items on top of heavy items, separation of hot and cold, raw and cooked classification) if necessary Create good customer experience via delivering fast and accurate checkout service, prevent possible fraud (PLU # input, Scan merchandise, transaction discrepancies, identify counterfeit / fake cards), if necessary Monitor checkout stations to ensure that they are well-kept and are working appropriately;
maintain checkout area cleanliness Keep self-updated with products location in store and all in store promotion activities, so assist other departments to provide correct responses to customers

系统翻译：
总助理向收银部主管（或其代表）报告，负责通过建立融洽的关系、满足客户的要求并提供快速准确的结帐和包装服务来为客户提供良好的服务。
主要职责： 接待保持购物篮和手推车的清洁，并确保将其放置在正确的位置，将退回的商品正确放回销售区域；
及时处理生鲜和冷冻商品；
防止并尽量减少短缺 如有必要，为顾客提供适当的包装服务（轻重物品放在上面、冷热分离、生熟分类） 通过提供快速准确的结帐服务创造良好的客户体验，防止可能的欺诈（PLU # 输入） ，扫描商品、交易差异、识别假冒/假卡），如有必要，监控结账站，确保其维护良好且正常工作；
保持结账区域清洁，自我更新商店内的产品位置和所有信息在店内促销活动中，协助其他部门向顾客提供正确的回应