Answer phones and respond to client requests in a timely manner.
Answer phones and respond to staff inquires in a timely manner.
Respond to e-mails in a timely manner.
Connect with external staff to obtain their availability for work.
Communicate with appropriate personnel regarding clinical or nonclinical issues.
Place staffing requests or Home Care requests in computer system.
Provide customers with service delivery and service information.
Transfer client calls to appropriate staff.
Identify, research, and resolve customer issues.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Recognize, document, and alert the Operations Supervisor of trends in client calls.
Recommend process improvements.
系统翻译:
及时接听电话并回复客户请求。
及时接听电话并回复员工询问。
及时回复电子邮件。
与外部员工联系,获取他们的信息工作时间。
就临床或非临床问题与适当的人员进行沟通。
在计算机系统中提出人员配备请求或家庭护理请求。
为客户提供服务交付和服务信息。
将客户呼叫转接至合适的员工。
识别、研究并解决客户问题。
跟进未立即解决的客户询问。
完整的通话记录和报告。
识别、记录并提醒运营主管客户来电趋势。
建议流程改进。