Provide telMAX customers with an extraordinary customer service experience.
Operate well both independently and in a team in a fast paced, multi-tasking environment while maintaining accuracy and attention to detail.
Complete accurate transactions in a timely manner.
Handle collections activities on overdue accounts.
Be organized, determined, persistent and demonstrate exceptional problem-solving abilities.
Demonstrate a high level of attention to detail.
Thorough knowledge of the company’s products, services, and promotions.
Display excellent verbal and written communications skills.
Keep the customer informed of work to be done.
Continue to learn and understand telMAX’s products and services to promptly respond to customer inquiries regarding software usage/features, monitoring, installation, maintenance and troubleshooting.
Proactively respond to network events reported on monitoring tools in the Customer Support Centre and document all interactions and/or escalations and troubleshooting steps taken.
Continually train on proprietary system enhancements to manage customer requests more efficiently and effectively.
Have sound practical judgment of priorities and time management.
Stay informed about the latest updates and changes in telecom products and services.
Demonstrating commitment to stay up to date with work processes, policies and company information.
Ensuring all customer information and issue resolutions are accurately recorded.
Carefully following procedures and protocols to avoid mistakes.
Strategically and effectively calm down customers, negotiate and find mutually acceptable and satisfactory resolutions.

系统翻译：
为 telMAX 客户提供非凡的客户服务体验。
在快节奏的多任务环境中独立和团队良好运作，同时保持准确性和对细节的关注。
及时完成准确的交易。
处理逾期账户的催收活动。
有组织、有决心、坚持不懈，并表现出卓越的解决问题的能力。
表现出对细节的高度关注。
对公司的产品、服务、和促销。
展示出色的口头和书面沟通技巧。
让客户了解需要完成的工作。
继续学习和了解 telMAX 的产品和服务，以及时回复客户有关软件使用/功能的询问、监控、安装、维护和故障排除。
主动响应客户支持中心监控工具报告的网络事件，并记录所有交互和/或升级以及采取的故障排除步骤。
持续培训专有系统增强功能以​​管理更高效地满足客户请求。
对优先事项和时间管理有良好的实际判断。
随时了解电信产品和服务的最新更新和变化。
表现出及时了解最新工作流程的承诺、政策和公司信息。
确保准确记录所有客户信息和问题解决方案。
仔细遵循程序和协议以避免错误。
有策略且有效地安抚客户，进行谈判并找到双方都能接受且满意的解决方案。