- [email protected] | 5th Floor, 205 Placer Court . North York, ON M2H 0A9
医疗机构 Epic App Support Analyst - Cupid - TFT
薪资：时薪$30 - $34
- 联系电话
+1 647-468-8283
- 地区
Toronto 多伦多工作
- 薪资
时薪$30 - $34
- 发布日期
September 19, 2023
- 工作招聘内容
Day to day support of applications including working with customers, our HIS vendor Epic, and other vendors in troubleshooting and identifying options to resolve issues; Application testing of new releases, upgrades, fixes and other product changes; Participation in roadmap planning for application upgrades in conjunction with business users and vendors; Periodic assignment to Digital projects e.g
Epic Optimization Phase demand items, new application implementation or integration; Working with other Digital teams to ensure high service levels are maintained; Provide customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings; Work closely with other Digital Application support teams to solve simple to complex production and operational problems for the applications supported by UHN Digital; Document system problems and resolutions for future reference; Exercise ITIL Change Management principles/techniques; Participation in organizing and conducting weekly team meetings and huddles; Work closely with the Project Management Office (PMO) and clinicians to implement the UHN Digital, Technology and Innovation portfolio strategy; Other duties may be assigned consistent with the job classification.
日常支持的应用程序，包括与客户合作，我们的供应商Epic以及其他供应商进行故障排除和识别解决问题的选项；新版本，升级，修复程序和其他产品更改的应用程序测试；与企业用户和供应商一起，参与路线图计划以进行应用程序升级；定期分配数字项目，例如史诗优化阶段需求项目，新的应用程序实施或集成；与其他数字团队合作，以确保保持高服务水平；以最终用户会议（临床或业务）的形式提供客户服务；参加和/或促进每月建立的最终用户会议或临时会议；与其他数字应用支持团队紧密合作，以解决UHN Digital支持的应用程序简单至复杂的生产和操作问题；记录系统问题和决议，以备将来参考；行使ITIL变更管理原则/技术；参加每周的团队会议和杂乱无章；与项目管理办公室（PMO）和临床医生紧密合作，以实施UHN数字，技术和创新投资组合策略；其他职责可以与工作分类一致。
Epic Optimization Phase demand items, new application implementation or integration; Working with other Digital teams to ensure high service levels are maintained; Provide customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings; Work closely with other Digital Application support teams to solve simple to complex production and operational problems for the applications supported by UHN Digital; Document system problems and resolutions for future reference; Exercise ITIL Change Management principles/techniques; Participation in organizing and conducting weekly team meetings and huddles; Work closely with the Project Management Office (PMO) and clinicians to implement the UHN Digital, Technology and Innovation portfolio strategy; Other duties may be assigned consistent with the job classification.
日常支持的应用程序，包括与客户合作，我们的供应商Epic以及其他供应商进行故障排除和识别解决问题的选项；新版本，升级，修复程序和其他产品更改的应用程序测试；与企业用户和供应商一起，参与路线图计划以进行应用程序升级；定期分配数字项目，例如史诗优化阶段需求项目，新的应用程序实施或集成；与其他数字团队合作，以确保保持高服务水平；以最终用户会议（临床或业务）的形式提供客户服务；参加和/或促进每月建立的最终用户会议或临时会议；与其他数字应用支持团队紧密合作，以解决UHN Digital支持的应用程序简单至复杂的生产和操作问题；记录系统问题和决议，以备将来参考；行使ITIL变更管理原则/技术；参加每周的团队会议和杂乱无章；与项目管理办公室（PMO）和临床医生紧密合作，以实施UHN数字，技术和创新投资组合策略；其他职责可以与工作分类一致。
- 招聘技能需求
Undergraduate Degree required in Computer Science, Math, Health Informatics or related field or demonstrated mastery of the relevant material
Certification in one or more of the following Epic applications is preferred: Beacon, ASAP, HIM, MyChart, Resolute Hospital Billing/Claims, Ambulatory EMR, Kaleidoscope, Inpatient EMR-Orders, Bugsy, Inpatient EMR-ClinDoc, Mental Health/Rehab, ESCA-EUD, OpTime
Other Epic certifications welcome
2-3 years industry experience in 2nd level application support required Experience with one or more clinical/business applications in a large healthcare organization required Excellent customer service skills required Excellent Incident and Problem management skills including analytical and problem solving skills Able to effectively deal with high priority unscheduled tasks and problems Excellent prioritization and organization skills Excellent interpersonal, verbal and written communication skills Ability to perform standard application testing (unit testing), integrated testing, data analysis and/or system analysis Working knowledge of HL7 standards and interfaces; or some other recognized industry standard an asset Self-motivated team player who is able to work with minimal supervision on simple to moderately complex tasks Able to work with multidisciplinary teams in a positive and productive manner Experience with hardware and/or software vendor relations an asset Experience working with interfaces an asset Experience in a healthcare field an asset
在以下一个或多个EPIC应用程序中，计算机科学，数学，健康信息学或相关领域所需的本科学位是相关材料的掌握
认证的掌握：Beacon，Asap，Asap，MyChart，Mychart，Resolute Hospital Chilling/apperss ，卧床EMR，万花筒，住院EMR，Bugsy，住院EMR-CLINDOC，心理健康/康复，Esca-Eud，Optime
其他Epic认证欢迎
2 – 3年的行业
2年级的行业经验大型医疗保健组织中有一个或多个临床/业务应用的经验需要出色的客户服务技能，需要出色的事件和问题管理技能，包括分析和解决问题的技能，能够有效地处理高优先级的不定期任务，以及问题出色的优先级和组织技能出色的人际关系技巧，口头和书面沟通技巧能够执行标准应用测试（单位测试），集成测试，数据分析和/或系统分析HL7标准和接口的工作知识；或其他一些公认的行业标准，资产自我激励的团队参与者，能够在易于与多学科团队合作的易于与中等复杂的任务上以积极而有效的方式经验与硬件和/或软件供应商关系的资产一起工作使用接口的经验在医疗领域的资产体验资产经验
Certification in one or more of the following Epic applications is preferred: Beacon, ASAP, HIM, MyChart, Resolute Hospital Billing/Claims, Ambulatory EMR, Kaleidoscope, Inpatient EMR-Orders, Bugsy, Inpatient EMR-ClinDoc, Mental Health/Rehab, ESCA-EUD, OpTime
Other Epic certifications welcome
2-3 years industry experience in 2nd level application support required Experience with one or more clinical/business applications in a large healthcare organization required Excellent customer service skills required Excellent Incident and Problem management skills including analytical and problem solving skills Able to effectively deal with high priority unscheduled tasks and problems Excellent prioritization and organization skills Excellent interpersonal, verbal and written communication skills Ability to perform standard application testing (unit testing), integrated testing, data analysis and/or system analysis Working knowledge of HL7 standards and interfaces; or some other recognized industry standard an asset Self-motivated team player who is able to work with minimal supervision on simple to moderately complex tasks Able to work with multidisciplinary teams in a positive and productive manner Experience with hardware and/or software vendor relations an asset Experience working with interfaces an asset Experience in a healthcare field an asset
在以下一个或多个EPIC应用程序中，计算机科学，数学，健康信息学或相关领域所需的本科学位是相关材料的掌握
认证的掌握：Beacon，Asap，Asap，MyChart，Mychart，Resolute Hospital Chilling/apperss ，卧床EMR，万花筒，住院EMR，Bugsy，住院EMR-CLINDOC，心理健康/康复，Esca-Eud，Optime
其他Epic认证欢迎
2 – 3年的行业
2年级的行业经验大型医疗保健组织中有一个或多个临床/业务应用的经验需要出色的客户服务技能，需要出色的事件和问题管理技能，包括分析和解决问题的技能，能够有效地处理高优先级的不定期任务，以及问题出色的优先级和组织技能出色的人际关系技巧，口头和书面沟通技巧能够执行标准应用测试（单位测试），集成测试，数据分析和/或系统分析HL7标准和接口的工作知识；或其他一些公认的行业标准，资产自我激励的团队参与者，能够在易于与多学科团队合作的易于与中等复杂的任务上以积极而有效的方式经验与硬件和/或软件供应商关系的资产一起工作使用接口的经验在医疗领域的资产体验资产经验
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