Providing technical support to end-users across the organization in a timely and positive manner  Troubleshoot, install, configure, and maintain hardware and software Manage and prioritize service requests in the ticketing system Escalate more complex issues to higher-level technicians Document and update knowledge base articles and procedures IT inventory tracking Perform scheduled end point updates Website updates 向整个组织的最终用户提供技术支持，以及时，积极的方式 故障排除，安装，配置和维护硬件和软件 在票务系统中管理和确定服务请求的优先级 将更复杂的问题升级到高级技术人员 文档和更新知识库文章和程序 IT库存跟踪 执行计划的终点更新 网站更新