Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
执行更复杂的交易并准确地覆盖,按时并符合已建立的准则/程序,同时遵守正式或非正式服务水平协议(SLAS)(SLA)
识别,记录和调查由一级运营服务以外的交易/流程引起的流程/异常
与合作伙伴有关关键计划的协调,并可以根据项目管理方法论作为小型项目/计划的项目负责人/主题专家
根据对问题的牢固理解,与适当的功能/合作伙伴联系以促进解决方案并确保维持服务质量的情况,请参考或升级处理或操作问题
确定改善服务交付的机会
Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
执行更复杂的交易并准确地覆盖,按时并符合已建立的准则/程序,同时遵守正式或非正式服务水平协议(SLAS)(SLA)
识别,记录和调查由一级运营服务以外的交易/流程引起的流程/异常