Providing technical support to end-users across the organization in a timely and positive manner
Troubleshoot, install, configure, and maintain hardware and software
Manage and prioritize service requests in the ticketing system
Escalate more complex issues to higher-level technicians
Document and update knowledge base articles and procedures
IT inventory tracking
Perform scheduled end point updates
Website updates
向整个组织的最终用户提供技术支持,以及时,积极的方式
故障排除,安装,配置和维护硬件和软件
在票务系统中管理和确定服务请求的优先级
将更复杂的问题升级到高级技术人员
文档和更新知识库文章和程序
IT库存跟踪
执行计划的终点更新
网站更新
Providing technical support to end-users across the organization in a timely and positive manner
Troubleshoot, install, configure, and maintain hardware and software
Manage and prioritize service requests in the ticketing system
向整个组织的最终用户提供技术支持,以及时,积极的方式
故障排除,安装,配置和维护硬件和软件
在票务系统中管理和确定服务请求的优先级