Operate multi-channel queues across email, live chat, phone, and social DMs Triage & escalate (L1→L2): classify gift-card, account, and technical issues; escalate to Tech/Risk/Partners per SOP and drive closure KB & macro
招聘技能需求
0–3 years in support/customer operations/call center/ticketing (Exceptional new grads are encouraged to apply) Clear communicator in English &Mandarin; structured written explanations Nice-to-have expertise in e-gift card acti
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