运输公司 Customer Service Representative

Serve as a primary point of contact for customer inquiries via phone, email, and in person Process customer orders accurately and provide real-time shipment updates Use Microsoft Office tools (Word, Excel, Outlook) to maintain records and generate reports Follow up with customers to confirm satisfaction and offer further support Collaborate with internal teams-operations, logistics, and sales to ensure service quality Address customer concerns with professionalism and resolve issues promptly Participate in team meetings to provide feedback and contribute to service improvements