软件公司 Customer Success Associate

Respond to customer inquiries via email and phone in a timely and professional manner Troubleshoot product-related issues and provide first-level technical support Coordinate technician visits and schedule on-site installations or service appointments Serve as the point of contact between customers and internal teams, helping to monitor and follow up on project timelines Maintain accurate records of customer interactions and service requests Prepare and update simple internal reports or documentation when needed Assist with customer onboarding and education on how to use our smart systems Gather customer feedback and escalate product-related suggestions to the relevant teams