车行Service Appointment Coordinator

Handling of all inbound and outbound communication from customers inquiries though phone, email and text providing the highest degree of customer service experience. Coordination of customers appointments to fit both the needs of the customers as well as the needs of the dealership. Data Management ? Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem. Create and maintain relationships with customers to increase revenues for the services and parts departments. Pre-sale of certain dealership services in which additional compensation will be provided. Hitting goals and objectives as set by Management Team. Strong communicate skills and be receptive to new ideas. Being a team player and working well with others to achieve objectives. Contribute ideas to our product development or processes. Dependability not only to the team, but to our customers. Flexibility in working hours. Positive attitude and highly energetic with the eagerness to push the normal.