Greet patients warmly and assist them with check-in and check-out processes. Manage phone systems to handle incoming calls, schedule appointments, and address patient inquiries. Maintain accurate electronic medical records (EMR) using systems such as Epic or Dentrix. Collect patient information and verify insurance details efficiently. Ensure the front desk area is organized and stocked with necessary supplies. Assist in managing patient flow to minimize wait times. Handle administrative tasks including filing, data entry, and correspondence as needed. Communicate effectively with healthcare providers regarding patient needs and appointments. Uphold confidentiality and adhere to HIPAA regulations at all times.
Medical Receptionist Skills / Qualifications: English and Cantonese and Mandarin REQUIRED Oscar/ Indivicare EMR Knowledge Previous experience in a medical or office setting is preferred. Familiarity with electronic medical records (EMR) systems Strong understanding of medical terminology to facilitate effective communication. Proficient in using phone systems and administrative tools. Excellent organizational skills with attention to detail. Ability to multitask in a fast-paced environment while maintaining professionalism. Strong interpersonal skills to provide exceptional customer service to patients and staff alike. A proactive attitude towards problem-solving and patient care.